privacy policy

last updated: january 2026

 

1. introduction

welcome to adnexio. this privacy policy explains how adnexio portal fze ("we," "us," or "our") collects, uses, and protects your personal information when you use our mobile application and digital lifestyle management platform. by accessing adnexio, you agree to the collection and use of information in accordance with this policy.

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2. information we collect

we collect different types of data to provide our ai-powered itinerary and booking services effectively:

• account information: your name, email address, phone number, date of birth, and residency status (resident or visitor) provided during onboarding.

• booking & identity data: passport copies, emirates id details, and payment information required to process reservations for stays, yachts, cars, and events.

• lifestyle & preference data: information you input regarding your interests, dining preferences, music taste, budget, and group size to allow our ai engine to generate personalized itineraries.

• usage data: details on how you interact with the app, including search history, itinerary creation, and booking patterns.

• location data: real-time location information (if granted) to suggest nearby experiences, transport, or venues.

 

3. how we use your information

we use your data to deliver a premium, seamless experience:

• service fulfillment: to process bookings with our third-party partners (hotels, restaurants, car rentals, yacht charters, and event organizers).

• ai personalization: to train our proprietary algorithms to tailor itineraries and recommendations specifically to your taste and behavior.

• communication: to send booking confirmations, itinerary updates, and support messages via our human agents or automated systems.

• payments: to process subscription fees (essential, elite, incognito) and transactional payments securely via our payment gateway partners.

• improvement: to analyze trends and enhance the app's functionality and user experience.

 

4. sharing your information

we do not sell your personal data. however, we share strictly necessary information with:

• service partners: restaurants, hotels, transport providers, and venue operators solely for the purpose of fulfilling your requested bookings.

• technology providers: third-party vendors who assist with payment processing (such as stripe), data hosting, and ai processing.

• legal compliance: government authorities or law enforcement if required by uae law or to protect our legal rights.

 

5. data security

we implement industry-standard security measures, including encryption and secure server protocols, to protect your personal information from unauthorized access, alteration, or disclosure. while we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.

 

6. data retention

we retain your personal information only for as long as is necessary to fulfill the purposes set out in this privacy policy, comply with legal obligations, and resolve disputes.

 

7. your rights

depending on your jurisdiction, you have the right to:

• access the personal data we hold about you.

• request correction of inaccurate data.

• request deletion of your account and data.

• withdraw consent for marketing communications.

to exercise these rights, please contact us directly through the app or via email.

 

8. changes to this policy we may update our privacy policy from time to time. we will notify you of any changes by posting the new privacy policy on this page and updating the "last updated" date.

 

9. contact us if you have any questions about this privacy policy, please contact us:

• by email: info@adnexio.com

• by mail: adnexio portal fze, po box 127129, sharjah publishing city free zone, sharjah, united arab emirates